At DM RV Tech Education, we aim to make your shopping experience as smooth as possible. Below you’ll find all the essential details about our shipping, payments, and policies. If you have any questions, feel free to contact us at dmrvtech@gmail.com or 587-605-4622.

1. Shipping Options and Zones

We currently offer both local and international shipping.

- Local Shipping: Available across Canada.

- International Shipping: We ship to the United States and select countries.

2. Shipping Costs

Shipping costs are either calculated based on the weight of your order, the delivery destination, and the selected shipping option or a flat fee on applicable products. The total will be displayed during checkout before you confirm your purchase.

- Flat-Rate Shipping: On select items, where applicable.

- Free Shipping: Available on orders over a certain amount (specifics will be mentioned in promotions).

3. Order Processing and Delivery Times

- Order Processing: Orders are typically processed within 2-3 business days.

- Delivery Times:

- Local (Canada): 5-10 business days

- United States: 10-15 business days

- International: 10-20 business days

*Please note that delivery times may vary based on the carrier and destination.*

4. Returns, Exchanges, and Damaged Items

We want you to be completely satisfied with your purchase. If something goes wrong, here’s how we can help:

- Returns: Items can be returned within 7 days of delivery. The product must be unopened in original packaging, and accompanied by the receipt.

- Exchanges: If you received the wrong product, contact us immediately for an exchange.

- Damaged or Lost Packages: If your item arrives damaged or is lost in transit, please reach out within 7 days of delivery, and we will assist in filing a claim with the carrier.

*Please note that return shipping costs are the buyer's responsibility unless the product is defective or incorrect.*

5. Payment Options

We offer multiple payment methods for your convenience:

- Credit/Debit Cards (Visa, MasterCard, American Express) (available at checkout)

- PayPal (available at checkout)

- Interac E-Transfer (for Canadian customers only, message for further protocols)

6. Payment Requirements and Instructions

- All prices you see on our website are in CAD (Canadian Dollars) and will include all applicable taxes.

- Payment is required at the time of purchase. Orders will not be processed until payment is complete.

- If wanting to use "Interac E-Transfer", contact us to place your order, then send the transfer to "dmrvtech@gmail.com" and include your order number in the message section for faster processing.

7. Contact Information

If you have any issues with shipping or payment, please don’t hesitate to get in touch with us:

DM RV Tech Education

Email: dmrvtech@gmail.com

Phone: 587-605-4622

Address: Western Canada